Refund Policy

At Indus Sky Fares, we aim to provide a seamless travel booking experience. This Refund Policy explains the terms and conditions under which refunds may be issued for bookings made through our platform. By using our services, you agree to the terms outlined below.

1. General Refund Policy

Refunds for bookings made through Indus Sky Fares are subject to the policies of the respective service providers (e.g., airlines, hotels). Indus Sky Fares acts as an intermediary and does not have control over the provider’s refund rules.

2. Refund Eligibility

Refunds are only applicable in the following circumstances:

• If the airline, hotel, or service provider offers a refund based on their terms.
• If the booking was cancelled within the time frame specified by the provider.
• If the booking was cancelled due to unforeseen circumstances (e.g., flight cancellations by the airline).

3. Non-Refundable Services

Certain bookings or services may be non-refundable, including:

• Tickets marked as “non-refundable” by the airline or provider.
• Bookings cancelled after the provider’s deadline.
• Promotional or discounted bookings, unless otherwise stated.

4. Refund Process

• Refund requests must be submitted to Indus Sky Fares via email or through our customer support team.
• Upon receipt of your request, we will initiate the refund process with the service provider.
• Refunds will be processed once we receive confirmation and funds from the provider.

5. Processing Time

The time it takes to process a refund depends on the service provider and payment method used. Generally:

• Airlines: Refunds may take 7–30 business days.
• Hotels or other services: Processing times vary depending on the provider’s policy.
• Credit or debit card payments may take additional time for the funds to reflect in your account.

6. Cancellation and Service Fees

• Indus Sky Fares may charge a service fee for processing cancellations and refunds. This fee is in addition to any fees charged by the service provider.
• Service fees are non-refundable.

7. Changes and Rebooking

If you wish to make changes or rebook your travel plans, additional charges may apply depending on the provider’s policies. Refunds for the original booking may not be available in such cases. Name change is not allowed once tickets are issued.

8. Exceptional Circumstances

In cases of force majeure (e.g., natural disasters, political unrest), refunds will be handled as per the policies of the respective service providers. Indus Sky Fares is not liable for delays or non-fulfilment of refunds caused by such circumstances.

9. Contact Us

For refund inquiries or assistance, please contact our customer support team:

• Email: Info@indusskyfares.com
• Phone: +91 77176 77477

Note: Refunds are processed in accordance with this policy and the policies of the respective service providers. Indus Sky Fares does not guarantee the refund amount or timeframe, as these depend on the provider’s terms.

Thank you for choosing Indus Sky Fares!